Terms and conditions
To use and purchase from the marelbo.ie online store you must accept the terms and conditions set out below. Anyone accessing the site confirms that they have read and agree to these conditions. We reserve the right to modify them partially or totally, at any time, without prior notice. If you do not agree to these terms and conditions set out below, please do not access the marelbo.ie website , which will hereinafter be referred to as Marelbo.
1. DEFINITIONS AND TERMS
Marelbo – is the trade name of the company MARELBO PROD - COM SRL, a legal entity of Romanian nationality, headquartered in Romania, Bivolăria, Vicovu de Sus Town, No. 452, Suceava County, Fiscal Code: RO 6728594, Registration Number with the Trade Register J33/2214/1994.
Seller – Marelbo or any Marelbo partner.
Buyer – natural person / legal person or any legal entity that creates an Account on the Site and places an Order.
Client – natural person / legal entity who has or obtains access to the CONTENT, through any means of communication made available by Marelbo (electronic, telephone, etc.) or based on an existing user agreement between Marelbo and it and which requires the creation and use of an ACCOUNT.
User – any natural/legal person registered on the Site, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.
Nickname – pseudonym by which a particular User/Client/Buyer can add Content to the Site. The Nickname is associated with the User/Client/Buyer's information on the Site under the name "User Name".
Account – the section on the Site consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods guarantees, etc.).
Website – marelbo.ie domain and its subdomains.
Order - an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods from the Site.
Goods – any product, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign – the action of displaying for commercial purposes a finite number of Goods with a limited and predefined stock, for a limited period of time established by the Seller.
Contract - represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content
• all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment;
• the content of any e-mail sent to Buyers by the Seller via electronic means and/or any other available means of communication;
• any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, whether or not specified by the latter;
• information related to the Goods and/or the prices charged by the Seller during a certain period;
• information related to the Goods and/or the rates charged by a third party with whom the Seller has concluded partnership contracts, during a certain period;
• data relating to the Seller, or other privileged data of the Seller.
Review – an evaluation written by the owner or beneficiary of a product or service, an evaluation written based on personal experience and their ability to make qualitative comments and to say whether or not the product meets the specifications mentioned by the manufacturer.
Comment – critical appreciation or observation regarding a Review or other comment.
Question - the form of addressing other Users/Customers/Buyers with the aim of obtaining information about the products on that page.
Answer – written information that is transmitted to the User/Client/Buyer who asked a Question on the Site, on the page of a specific product. The answer represents an explanation offered by a User/Client/Buyer to another User/Client/Buyer within a discussion.
Document – these Terms and Conditions.
Newsletter - means of periodic, exclusively electronic information, namely electronic mail (e-mail, SMS) on the Goods and/or promotions carried out by the Seller in a certain period, without any commitment from the Seller with reference to the information contained therein.
Transaction – the collection or reimbursement of an amount resulting from the sale of a Good by Marelbo to the Buyer, by using the services of the card processor approved by the Seller, regardless of the delivery method.
Specifications – all specifications and/or descriptions of the Goods as stated in their description.
2. CONTRACTUAL DOCUMENTS
2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.
2.2. The notification received by the Buyer after placing the Order is for information purposes only and does not constitute acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the Seller reserves the right to change the quantity of the Goods in the Order. If it changes the quantity of the Goods in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.
2.4. The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, via e-mail and/or SMS, of the notification of dispatch of the Order.
2.5 The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or a supplier thereof for the purchased Goods.
3. ONLINE SALES POLICY
3.1. Access to place an Order is allowed to any Client/Buyer.
For justified reasons, Marelbo reserves the right to restrict the Customer/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the Customer/Buyer's conduct or activity on the Site, his/her actions could harm Marelbo in any way. In any of these cases, the Customer/Buyer may contact Marelbo's Customer Relations Department to be informed of the reasons that led to the application of the aforementioned measures.
3.2. Communication with the Seller can be achieved through direct interaction with him or through the addresses mentioned in the "contact" section of the Site. The Seller has the freedom to manage the information received without having to provide justification for it.
3.3 In the event of an unusually high volume of traffic coming from an internet network, Marelbo reserves the right to ask Customers/Buyers to manually enter captcha validation codes, in order to protect the information on the Site.
3.4. Marelbo may publish on the Site information about Goods and/or promotions practiced by it or by any other third party with which Marelbo has concluded partnership contracts, within a certain period of time and within the limit of available stock.
3.5. All prices for the Goods presented on the Site are expressed in Euros including VAT.
3.6. In the case of online payments, the Seller is not/cannot be held responsible for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the issuing currency is different from Euro . The Buyer is solely responsible for this action.
3.7 All information used to describe the Goods available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
3.8. After 14 (fourteen) days from the purchase of a Good, the Buyer will be asked to register a Review related to the purchased Good. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other potential Users/Customers/Buyers on the Site and is actively involved in detailing the characteristics of the Goods as completely as possible.
4. ASSIGNMENT AND SUBCONTRACTING
The Seller may assign and/or subcontract to a third party the Services related to the fulfillment of the Order, with the Buyer's information, without the Buyer's consent being required. The Seller shall always be liable to the Buyer for all contractual obligations.
5. INTELLECTUAL AND INDUSTRIAL PROPERTY LAW
5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Marelbo, with all rights obtained in this regard directly or indirectly (through licenses for use and/or publication) reserved to it.
5.2. The Client/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the original one intended by Marelbo, include any Content outside the Site, remove the insignia signifying Marelbo's copyright on the Content, as well as participate in the transfer, sale, distribution of materials created by reproducing, modifying or displaying the Content, except with the express written consent of Marelbo.
5.3. Any Content to which the Customer/Buyer has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid user agreement concluded between Marelbo and it, and without any implicit or express warranty made by Marelbo with reference to that Content.
5.4. The Client/Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if these do not conflict with the provisions of the Document.
5.5. If Marelbo grants the Client/Buyer the right to use, in the form described in a separate user agreement, a certain content, to which the Client/Buyer has or obtains access pursuant to this agreement, this right extends only to that content or those defined in the agreement, only for the duration of its or these contents' existence on the site or the period defined in the agreement, according to the defined conditions, if they exist and does not represent a contractual commitment on the part of Marelbo for the respective Client/Buyer or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way as a result of this content, during or after the expiration of the user agreement.
5.6. No Content transmitted to the Client or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by the latter through access, visit and/or viewing, constitutes a contractual obligation on the part of Marelbo and/or the Marelbo employee/agent who mediated the transfer of Content, if any, with respect to the respective content.
5.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying user agreement, if any, is prohibited.
6. ORDER
6.1. The Customer/Buyer can place Orders on the Site by adding the desired Goods to the shopping cart, and then finalizing the Order by making the payment through one of the methods expressly indicated. Once added to the shopping cart, a Good is available for purchase to the extent that there is stock available for it. Adding a Good to the shopping cart, in the absence of the Order being finalized, does not entail the registration of an order, nor does it imply the automatic reservation of the Good.
6.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
6.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
6.4. The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases:
6.4.1. non-acceptance by the issuing bank of the Buyer's card of the transaction, in the case of online payment;
6.4.2. invalidation of the transaction by the card processor approved by Marelbo, in the case of online payment;
6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;
6.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good, within 14 calendar days, without giving any reason and without incurring any costs other than delivery costs.
The return period for a Good expires within 14 days from:
- the day on which the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order that will be delivered separately
- the day on which the Buyer takes physical possession of the last Good or the last part – in the case of delivery of a product consisting of several lots or parts,
6.6. If the Buyer decides to withdraw from the Contract within 14 days, for the return it is necessary to send back to the online store the product in new condition, unused, unworn, accompanied by the return form in the package. The Buyer will notify the Seller of the intention to withdraw from the contract by email at [email protected] The returned product must be in perfect condition as a new product, unused, unworn, without signs of wear in the original box accompanied by the warranty certificate. The product box must be properly packaged, otherwise it will be refused. The product is not accepted if it is scratched, damaged, if it does not have intact labels or if it is missing accessories. Worn products with signs of wear are not accepted as a return. Return the product using the return label received from the online store. The following information will be specified in the email: Buyer's name, order reference, products for return. The seller is not responsible for returned products that are lost due to the courier's fault or are delayed.
6.7. The return of products is valid only for individuals. If the Customer/Buyer requests withdrawal from the Contract within the legal withdrawal period, he/she must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his/her decision to withdraw from the Contract. The amount will be returned as follows:
6.7.1. for Orders paid by card online -> by refund to the account from which the payment was made;
6.7.2. for Orders paid with Op/refund/iTransfer/Bank card -> by bank transfer.
6.8. The Seller may postpone the reimbursement of the amount until receipt of the sold Goods.
6.9. In the event that a Good ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return the value of the Good to the Buyer's account, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
7. CONFIDENTIALITY
7.1. Information of any nature provided by the Buyer/Client to the Seller will remain the property of the Seller.
7.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.
7.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in its own interest, these ideas, concepts, know-how or techniques that you have sent to us through the Site. Marelbo will not be subject to obligations regarding the confidentiality of the information sent, unless the legislation in force provides other specifications in this regard.
7.4. By registering in the Marelbo database, the Customer/Buyer gives express consent, within the limits of the legislation in force, to be contacted by Marelbo and Marelbo partners.
8. ADVERTISING
8.1. Marelbo newsletters are sent through specialized partners approved by Marelbo. Thus, the confidentiality and security of the information are ensured.
8.2. When the Client creates an Account on the Site, he/she has the possibility to express his/her consent to receive Newsletters. The option regarding the consent issued by the Client can be modified at any time by contacting Marelbo in this regard.
8.3. The Client or Buyer may opt out of receiving Newsletters at any time using the specially designated link within any Newsletter;
8.4. Opting out of receiving Newsletters does not imply waiving the consent given for this Document.
9. BILLING – PAYMENT
marelbo.ie website include taxes according to the legislation in force.
9.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.
9.3. The Seller will send the Buyer the invoice related to the Order containing Goods sold by Marelbo, except for Goods sold by Marelbo partners, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer's Account or by electronic mail, to the e-mail address mentioned by the Buyer in his Account.
9.4. For correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order, existing in the Account.
9.5. For Orders placed without adding an account by the Buyer, the Seller will not be responsible for information provided and taken over incorrectly.
9.6. Through this method of communication, the Buyer, by accessing his Account, will have a record of the invoices issued by Marelbo, being able to save and archive them at any time and in any way he wishes.
9.7. By sending the Order, the Buyer expresses his/her agreement to receive invoices in electronic format by adding them by Marelbo to his/her Account via electronic mail, to the e-mail address mentioned in his/her Account.
9.8. The payment card data of the Client/User/Buyer will not be accessible to Marelbo nor will they be stored by Marelbo or by the payment processor integrated into the Site, but only by the Transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client/User/Buyer will be informed, prior to entering the data.
9.9. In certain cases, to maintain the security of Transactions, upon registration of the Order, the Buyer will be asked to authorize the payment by re-entering the password associated with the Account or using the fingerprint in the case of mobile terminals that have this facility.
9.10. For Transaction security reasons, the Client/User/Buyer is advised not to remain logged in to the Site and not to set the automatic login option on mobile devices. Disclosing the account access password is not permitted and it is recommended to use a password with strong security features (e.g., containing at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).
10. PRODUCTS OFFERED AND DELIVERY OF GOODS
10.1. The product photos are for presentation purposes. The ordered products may have slight color differences from those in the photos on the site. Marelbo assumes no responsibility if the description of the products presented on the site is not considered accurate or complete. The prices on the site may change at any time, without prior notice. The final price may change if it is proven to have been displayed incorrectly on the site, due to an unforeseen system error, in which case the buyer will be notified by phone or e-mail.
10.2. The Seller undertakes to deliver the Goods via door-to-door courier to the Buyer.
10.3. Delivery costs: 0 Euro .
10.4. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of accompanying documents.
11. WARRANTIES
11.1. All Goods sold by Marelbo benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers, being offered a warranty certificate with a validity of 30 days.
11.2. Marelbo offers you a warranty valid for 30 days from the date of purchase of the product. To benefit from the warranty, the product must be presented in its original packaging, together with a copy of the tax invoice. The warranty is offered for defects not attributable to the consumer, provided that the recommendations for use and maintenance are followed. In the event of a complaint, please contact the online store team at [email protected] . Keep the invoice as proof of purchase of the product and the warranty coupon.
12. TRANSFER OF OWNERSHIP OF GOODS
Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the Order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the Seller's personnel).
13. LIABILITY
The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for their loss.
By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.
By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of creating the Account and/or using the content and/or on the date of placing the Order.
After creating the Account, use of the Content is equivalent to acceptance of the changes made to the Site Terms and Conditions and/or updated versions of the Site Terms and Conditions.
The Terms and Conditions of the Site may be modified at any time by Marelbo, and they are binding on Customers / Users / Buyers from the date of their display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order and/or by making an online payment.
14. SUBMITTING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS
Reviews, Comments, Questions and Answers can be posted by Users/Customers/Buyers in the “Customer Questions and Answers” and “Reviews” sections. The information posted can be both positive and negative, and will refer to the features and how to use a product.
When registering a particular Review/Comment/Question/Answer on the Site, Users/Customers/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
Each User/Client/Buyer, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:
- to refer only to the characteristics and/or method of use of a particular product, avoiding information related to aspects that may change (price or promotional offers) or information related to the way the Order is carried out;
- to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;
- to ensure the correct classification of the content entered on the Site as follows: any Question will be entered in the "Customer Questions and Answers" section, and any Review will be entered in the "Reviews" section;
- to ensure that the information entered by them is realistic, accurate, non-misleading and in accordance with applicable laws, thus respecting the rights of other parties, including copyright, trademark, license or other property rights, publicity or privacy;
- use this facility only to communicate or obtain additional details regarding a specific product on the Site without referring to other companies that promote the sale and purchase of products;
- not to provide or request, in any way and to any extent, personal data (contact details, information about the delivery or home address, telephone numbers, email addresses, name and/or first name, etc.) or any other information that may determine the disclosure of such personal data;
- not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
- not to attempt to defraud the services provided by the Seller or to post Reviews/Comments/Questions/Answers that contain advertising materials;
- not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in this regard the Seller's contact details listed on the Site will be used.
In addition to a realistic critical assessment, when writing a Review, the User/Customer/Buyer will also add a relevant Rating for the related product. The Reviews, together with their corresponding Ratings, will influence the overall Rating of the product, a number that appears in brackets next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, and a Review accompanied by a low Rating leads to a decrease in the overall Rating.
Users/Customers/Buyers who post Reviews to which they attach photo or video files will comply with the following rules:
- the uploaded files will contain images and/or videos that refer to the product for which the Review is being written, ensuring that the uploaded files respect copyright;
- uploaded files will not contain violence, adult content, licentious language, etc.;
- uploaded files will not contain information related to other people;
- the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.
When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. The inserted texts, photos or videos are removed from the Site only after their examination by the Seller.
If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User/Client/Buyer's ability to post Reviews/Comments/Questions or Answers in the "Customer Questions and Answers" and "Reviews" sections.
15. PROCESSING OF PERSONAL DATA
15.1. Marelbo processes your personal data by manual and automated means for the purpose of implementing and carrying out current activities.
15.2. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, we inform you that in order to carry out its current activity, including the performance of contractual activities, Marelbo collects and processes personal data provided, and according to the legal provisions regarding the protection of individuals, Marelbo is obliged to manage the personal data provided in a secure manner and only for the specified purpose.
15.3. According to the applicable legal provisions, you benefit from the right of access, the right to rectification, the right to erasure of data, the right to restriction of processing, the right to data portability, the right to opposition and the right to automated individual decision-making.
marelbo.ie website you have the opportunity to exercise and manage your rights regarding your personal information: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to opposition and automated individual decision-making.
15.5. You have the right to withdraw your consent at any time in writing, addressed to Marelbo. To exercise these rights, you may address the Data Protection Officer of Marelbo with a written, dated and signed request to the e-mail address: [email protected] or to the following correspondence address: Marelbo, Str. Marelbo nr.20, Bivolarie, Vicovu de Sus, Judet Suceava, Romania.
15.6. Marelbo is obliged to manage the personal data you provide to us securely and only for the specified purposes.
15.7. The purpose of data collection is: informing Customers/Buyers about the status of their Account, informing Buyers about the evolution and status of Orders, evaluating the Goods offered, commercial activity, promotion of Goods, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and Customer/Buyer behavior.
15.8. By completing the data in the account creation and/or Order form, the Buyer declares and unconditionally accepts that his personal data be included in Marelbo's database and gives his express and unequivocal consent that all such personal data be stored, used and processed by Marelbo, its affiliates and collaborators for the development and/or carrying out by Marelbo, its affiliates and collaborators of activities such as, but not limited to, commercial activities, product promotion, marketing, advertising, media, administrative, development, market research, statistics, sales tracking and monitoring and consumer behavior.
15.9. The Buyer's personal information may also be provided to the General Prosecutor's Office, the Police, the courts and other authorized state bodies, based on and within the limits of legal provisions and as a result of expressly formulated requests.
15.10. You are also entitled to lodge a complaint with a supervisory authority and to seek judicial redress.
16. FORCE MAJEURE
16.1. Neither party shall be liable for failure to perform its contractual obligations if such failure to perform on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.
16.2. If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the Contract without any of them being able to claim any other damages from the other.
17. APPLICABLE LAW – JURISDICTION
This Contract is subject to Romanian law. Any disputes arising between Marelbo and Customers/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts at the seller's headquarters.
Contact details - Marelbo
To contact the Marelbo online store, you can find us at: +40742404000, fax: +40230412050 and by email: [email protected] . The marelbo.ie website , called Marelbo, is the property of SC Marelbo Prod-Com SRL, J33/2214/1994 and CUI RO 6728594, Subscribed and paid-up share capital: 7,000,000 lei, Registered office: Str. Marelbo nr.452, Bivolăria, Vicovu de Sus, Suceava county, Romania.